What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)
Why would a customer service manager system administrator create want tabs on a dashboard?
Information in the Case Field ‘Contact’ is copied to which Incident Field?
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?
Which combination of roles is restricted for security purposes?
Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)
In the Customer Service Management space what defines the term asset?
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
Which of the following are best practice with regard to data imports? (Choose two.)
