An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used?
Choose 2 answers
Which of the following allows you to install out-of-the-box Customer Service Management applications within your ServiceNow instance?
Choose 2 answers
What is a supported external customer that, in turn, sells to and supports one or more customers?
When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?
What types of escalation templates can be created?
Choose 2 answers
Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?
What are the types of units used to measure entitlements? (Choose two.)
What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?
What are common types of application record data that are imported during a CSM data migration? (Choose
two.)
Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)
