Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)
Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)
Which entity denotes the product instance that has been installed or provisioned for a customer?
Out-of-box, which functionality handles state transitioning for case management?
Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)
A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)
How can multiple service catalogs be made available on the Customer Service Portal?
Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?
Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)
Out-of-the-box. cases are automatically closed after how many days?
