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Exam CIS-CSM All Questions

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ServiceNow CIS-Customer Service Management CIS-CSM Question # 18 Topic 2 Discussion

CIS-CSM Exam Topic 2 Question 18 Discussion:
Question #: 18
Topic #: 2

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?


A.

Customer case manager (sn_customerservice.customer_case_manager)


B.

Customer account manager (sn_customerservice.customer_account_manager)


C.

Customer admin (sn_customerservice.customer_admln) Most Voted


D.

Customer (sn_customerservice.customer)


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