ServiceNow CIS-Customer Service Management CIS-CSM Question # 19 Topic 2 Discussion

CIS-CSM Exam Topic 2 Question 19 Discussion:

Question #: 19

Topic #: 2

Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

Experience

Skills

Availability

Shifts

Capacity

Products

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Actual exam question for ServiceNow CIS-CSM exam by Riven83229 at May 2, 2026, 7:30:28 PM

Chosen Answer: A B C D E F
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