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ServiceNow CIS-Customer Service Management CIS-CSM Question # 31 Topic 4 Discussion

CIS-CSM Exam Topic 4 Question 31 Discussion:
Question #: 31
Topic #: 4

What action is required to enable agents to create an incident record for a case?
A.

They must be assigned with the read role for incident

B.

They must be assigned with the itil role

C.

They must be assigned with the snc_intemal role

D.

They must be assigned with the sn_customerservice.itsm_contributor role

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Actual exam question for ServiceNow CIS-CSM exam by Rael30061 at Apr 29, 2026, 1:30:52 AM

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