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ServiceNow CIS-Customer Service Management CIS-CSM Question # 49 Topic 5 Discussion

CIS-CSM Exam Topic 5 Question 49 Discussion:
Question #: 49
Topic #: 5

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?


A.

Change Records and Request Records


B.

Request Records and Escalations


C.

Problem Records and Incident Records


D.

Problem Records and Escalations


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