While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
A.
Right click on Priority and select Configure Dictionary
B.
Right click on Priority and select Configure Display Settings
C.
Right click on Priority and select Configure Label
D.
Right click on Priority and select Configure Column
To rename a field label in ServiceNow (such as changing "Priority" to "PValue"), you must either update the dictionary definition or change the field label.
Right-click on the "Priority" field label in the form.
Select "Configure Dictionary".
Update the "Label" field to "PValue".
Save the changes.
The new label will now be reflected across the system where applicable.
Right-click on the "Priority" field label in the form.
Select "Configure Label".
Update the label text to "PValue".
Save the changes.
This method only changes the field label for display purposes without affecting the underlying database structure.
B. Right-click on Priority and select Configure Display Settings
There is no "Configure Display Settings" option when right-clicking on a field label in ServiceNow.
D. Right-click on Priority and select Configure Column
"Configure Column" is used for list views, not for changing field labels on forms.
ServiceNow Field Labels and Dictionary
ServiceNow CSA Training Module: "Configuring Forms and Fields"
Option 1: Configure Dictionary (Recommended for Full Customization)Option 2: Configure Label (Quick Change for Display Purposes)Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit