To create a new email notification in ServiceNow for users affected by network outages, you must navigate to the Notifications module under System Notification.
Navigate to:System Notification > Email > Notifications
Click New to create a new notification.
Configure the notification with the following:
Name: "Network Outage Notification"
Table: Select the relevant table (e.g., Incident, Task)
When to Send: Define the trigger (e.g., when an Incident is created or updated with a Network Outage category).
Who Will Receive: Specify affected users.
Message Content: Create the email subject and body using dynamic fields (such as affected user’s site).
Save and test the notification.
Notifications are managed in System Notification.
The Notifications module allows you to configure email triggers, recipients, conditions, and templates for system alerts.
B. Administration > Notification Overview: ❌ No such module in ServiceNow.
C. System Properties > Email > Settings: ❌ This configures email server settings, not individual notifications.
D. User Preferences > Email > Notifications: ❌ User preferences only enable or disable personal notifications, not create new ones.
E. Click Gear > Notifications > New: ❌ The gear icon does not provide access to email notifications.
Creating and Managing Email Notifications in ServiceNow: ServiceNow Docs
ServiceNow Notification Configuration Guide
Steps to Create a New Notification:Why is the Correct Answer "System Notification > Email > Notifications"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:By using System Notification > Email > Notifications, administrators can create a targeted email notification to alert users of network outages effectively.
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