In ServiceNow, Tags are used to categorize, flag, and quickly locate records within the system. Tags help users organize records for easy retrieval and filtering.
User-created or system-defined tags allow for custom categorization of records.
Tags can be applied to any record, such as incidents, changes, knowledge articles, or tasks.
Users can filter records based on tags for quick access.
Tags are personal (for individual users) or global (shared across users).
Incident Management:
Knowledge Base Articles:
Service Catalog Requests:
Key Features of Tags in ServiceNow:Example Use Cases of Tags:
Tags categorize and organize records, making them easy to find.
They act as custom labels that help users filter and retrieve records efficiently.
They are built-in features in ServiceNow and can be managed from the Tag Management module.
Why "C. Tags" is the Correct Answer?
A. Search – Incorrect
B. Favorites – Incorrect
Favorites allow users to bookmark frequently accessed modules and reports, but they do not categorize records.
D. Bookmarks – Incorrect
Bookmarks are not a native ServiceNow feature for categorizing records; Favorites serve this function instead.
Explanation of Incorrect Options:
ServiceNow Docs: Using Tags to Organize Records
ServiceNow CSA Study Guide – Navigating and Searching in ServiceNow
ServiceNow Product Documentation: Managing and Filtering Tagged Records
References from Certified System Administrator (CSA) Documentation:
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