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Questions # 21:

Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.

Which two considerations should a Solution Architect keep in mind when thinking about data flows?

Choose 2 answers

Options:

A.

Product and Pricing are set up with CPQ as the source of record.

B.

The source for the data feed to ERP is the CPQ Order object.

C.

All data points on products should be mapped and replicated between CPQ and B2B Commerce.

D.

Cart and Order record owners are mapped to Quote and Quote Line record owners.

Expert Solution
Questions # 22:

Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.

UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.

How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

Options:

A.

System of Reference

B.

System of Engagement

C.

System of Intelligence

D.

System of Record

Expert Solution
Questions # 23:

Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.

Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?

Choose 3 answers

Options:

A.

Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.

B.

Migrate archived data to Heroku and active and semi-active data to Salesforce.

C.

Migrate all complaint records m the Case object to provide a 360-degree customer view.

D.

Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.

E.

Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.

Expert Solution
Questions # 24:

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.

What should the Solution Architect recommend to give this kind of data access?

Options:

A.

Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.

B.

Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.

C.

Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.

D.

Give Sales Cloud license to the Field Service team to view Order and Order Item data.

Expert Solution
Questions # 25:

Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.

Which two features should a Solution Architect suggest to maintain these constraints?

Options:

A.

Apex Callouts, User Permissions Sets

B.

Third-party ETL, Profiles

C.

Salesforce Connect, User Profiles

D.

Salesforce Connect, User Permission Sets

Expert Solution
Questions # 26:

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.

What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

Options:

A.

Place all training materials on the home page so users can find them easily.

B.

Record hour-long pieces of training for each job role so users can review on their own time.

C.

Break down training materials into quick reference guides for job-specific functions.

D.

Ensure each team has a Salesforce champion that can provide one-on-one training.

Expert Solution
Questions # 27:

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank’s business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.

What should a Solution Architect recommend as the top priority to start this journey?

Options:

A.

Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

B.

Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

C.

Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

D.

Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Expert Solution
Questions # 28:

Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.

Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?

Options:

A.

Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.

B.

Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.

C.

Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builderso that the actual operations run in flows.

D.

Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.

Expert Solution
Questions # 29:

Northern Trail Outfitters (WTO) has around 500,000 active customers stored m the Account object. NTO gets an average of two orders per customer each month from both internal and online sales channels. NTO is expecting growth of 15% year-over-year (YoY). Various NTO users have recently started complaining about slower performances while accessing order information or running reports. NTO customers are also teeing slower responses while accessingtheir order history on B2B Commerce.

Which two options should a Solution Architect consider to improve performance'

Choose 2 answers

Options:

A.

Develop an archiving strategy around order records from Salesforce based on a criteria that works with customer.

B.

Enable reporting snapshots to store summarised information.

C.

Create a custom component to display all order information.

D.

Use external objects instead of standard B2B Commerce Order object.

Expert Solution
Questions # 30:

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.

Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?

Choose 3 answers

Options:

A.

Give usersa way to raise support tickets for new features they do not understand.

B.

Give users the ability to opt-out of any new feature they dislike.

C.

Fully document all customizations added to the system.

D.

Communicate and train users on new features.

E.

Ensure development, training, and production environments are in place.

Expert Solution
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