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Questions # 21:

A custom Invoice object has been created with a master-detail relationship to Account. The accounts receivable (AR) team needs access to invoice records. AR users neither own nor have access to account records. The Account organization-wide default is set to Private. The AR team is unable to find invoices in list views, reports, and Global Search. The architect has been asked to help troubleshoot.

What is preventing AR team members from seeing invoices?

Options:

A.

The AR profile does not have Read permission to the Invoice object.

B.

A sharing rule is missing to share accounts with the AR team.

C.

A sharing rule is missing to share invoices with the AR team.

Expert Solution
Questions # 22:

Sales reps at Universal Containers (UC) complain about the manual activities they need to perform in order to grant access to supporting internal users (legal, engineering, finance, etc.) for customer records when they need help. In general, the sales reps involved in the deals will not change.

How should an architect help UC improve sales reps’ productivity?

Options:

A.

Create a criteria based sharing rule to grant access to other users.

B.

Leverage default Account team.

C.

Create a permission set with View All Data and assign to supporting users.

Expert Solution
Questions # 23:

A junior account manager owns an account and creates a new opportunity to manage a complex deal. She needs the help of the product specialist and solution engineer. Given the size of this deal, she knows the account is likely to be reassigned to a senior account manager in the near future.

What is the optimal way for the junior account manager to share the opportunity, given the private sharing model?

Options:

A.

Manual share on the opportunity

B.

Manual share on the account

C.

Opportunity Team

Expert Solution
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