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Pass the ServiceNow CIS-Field Service Management CIS-FSM Questions and answers with ValidTests

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Questions # 1:

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

Options:

A.

Latitude and longtitude for Google Maps API

B.

Private Key and Client ID for Google Maps API

C.

Geocoding for Google Maps API

D.

Distance Matrix for Google Maps API

Expert Solution
Questions # 2:

Reactive, Planned, and Predictive are examples of what?

Options:

A.

Work order templates

B.

Field service products

C.

Field service models

D.

ServiceNow maturity levels

Expert Solution
Questions # 3:

Users can be assigned work order tasks and edit these records if they: (Choose two.)

Options:

A.

Belong to the Dispatch Group the task is assigned to

B.

Are assigned the wm_edit role

C.

Are assigned the wm_agent role

D.

Belong to the Assignment Group the task is assigned to

Expert Solution
Questions # 4:

Which operational role is responsible for managing field agent skills?

Options:

A.

wm_admin

B.

wm_dispatcher

C.

wm_qualifier

D.

wm_manager

Expert Solution
Questions # 5:

As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?

Options:

A.

Dispatcher Workspace

B.

Dynamic Scheduling

C.

Route Optimization

D.

Geolocation

Expert Solution
Questions # 6:

What is used to categorize different types of work for time reporting?

Options:

A.

Time Cards

B.

Rate Types

C.

Rate Models

D.

Rate Lines

Expert Solution
Questions # 7:

Which operational role is responsible for reviewing reports, metrics, and team performance?

Options:

A.

wm_manager

B.

wm_qualifier

C.

wm_dispatcher

D.

wm_admin

Expert Solution
Questions # 8:

In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?

Options:

A.

Labor rate cards

B.

Time sheet policies

C.

Time worked categories

D.

Standard rate types

Expert Solution
Questions # 9:

Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?

Options:

A.

Transfer order line

B.

Consumable model

C.

Work order task

D.

Part requirement

Expert Solution
Questions # 10:

As it pertains to dynamic scheduling configuration, matching criteria, weighting, and ranking method are components of what?

Options:

A.

Constraints

B.

Task filers

C.

Task ordering rules

D.

Execution order

Expert Solution
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