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Pass the ServiceNow CIS-Field Service Management CIS-FSM Questions and answers with ValidTests

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Questions # 21:

What do administrators use to create questionnaires for work orders and work order tasks?

Options:

A.

Process Automaton Designer

B.

Targeted Communication

C.

Survey Designer

D.

Assessment Designer

Expert Solution
Questions # 22:

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

Options:

A.

Use agent or task scheduling

B.

Use the dispatch queue for manual assignment of tasks

C.

Assign tasks based on assignment group coverage areas

D.

Auto-select agents for tasks based on skill

Expert Solution
Questions # 23:

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

Options:

A.

Dynamic scheduling

B.

Manual task assignment

C.

Auto-assignment

D.

Workflow task assignment

Expert Solution
Questions # 24:

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

Options:

A.

Reactive field service

B.

Internal field service

C.

External field service

D.

Predictive field service

Expert Solution
Questions # 25:

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)

Options:

A.

Type of work not preferred

B.

Skills mismatch

C.

Not a preferred customer

D.

Parts unavailable

Expert Solution
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