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  5. IT4IT Part 1 Exam Questions and Answers

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Questions # 1:

Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?

Options:

A.

Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change

B.

The investment in each service is quantified in the service portfolio; software license percentage is use

C.

Increase automatically remediated Events; increase the percentage of Events correlated to a business service

D.

The percentage of automated tests; arrival and departure rate for work

Questions # 2:

Complete the sentence. Abstraction Levels 1 and 2 of the IT4IT Reference Architecture are known as _________________.

Options:

A.

Conceptual Service Design and Logical Service Design

B.

End-to-End Overview and Value Stream Documentation

C.

Computation-Independent Architecture and Platform-Independent Architecture

D.

End-to-End Overview and Solution Architecture

Questions # 3:

What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

Options:

A.

Problem

B.

Event

C.

Diagnostics & Remediation

D.

Service Level

Questions # 4:

What is the purpose of the Request Rationalization functional component?

Options:

A.

Presenting service offers to consumers and facilitating consumption and payment

B.

Aggregating catalog from various suppliers into consumable Offers that users can order

C.

Breaking down and routing requests, and keeping Subscription information up do date

D.

Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

Questions # 5:

What are the typical activities of the Strategy to Portfolio Value Stream?

Options:

A.

Strategy, Service Portfolio, Demand, Selection

B.

Strategy, Enterprise Architecture, Portfolio, Release

C.

Strategy, Finance, Service Level Management, Investment Portfolio

D.

Strategy, Release, Change, Investment Policy

Questions # 6:

What value stream has the value proposition of ensuring that the Service Release meets business expectations?

Options:

A.

Request to Fulfill

B.

Strategy to Portfolio

C.

Requirement to Deploy

D.

Detect to Correct

Questions # 7:

What data object is associated with the Engagement Experience Portal?

Options:

A.

Shopping Cart

B.

Service Catalog Entry

C.

User Profile

D.

Offer

Questions # 8:

What is an objective of the Detect to Correct value stream?

Options:

A.

To build a culture of collaboration between IT operations and IT development

B.

To manage an inviting consumption experience to acquire services, goods, knowledge, and support

C.

To track the service usage and control the chargeback contract

D.

To provide an overview of the business of IT operations and the services delivered

Questions # 9:

Which value stream creates the Service Release Blueprint?

Options:

A.

Strategy to Portfolio

B.

Requirement to Deploy

C.

Detect to Correct

D.

Request to Fulfill

Questions # 10:

What is a purpose of the Test functional component?

Options:

A.

To create Defect data objects that are consumed by the Defect functional component

B.

To maintain traceability of each Requirement to the original source

C.

To monitor and report on the results of each integration build

D.

To keep track of all Defects by registering Defects of all types, including security-related Defects

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