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Questions # 1:

When trying to achieve compromise and collaboration to achieve your goals, on which stakeholder(s) should you focus most of your efforts?

Options:

A.

The most senior leader with the highest level of authority

B.

No one person. Identify your stakeholders and work to achieve consensus among the majority.

C.

Influencers and decision-makers who have the respect of employees and are both proponents and opponents of your objectives

D.

Individuals with power in the organization who have the authority to overrule the concerns of opponents

Expert Solution
Questions # 2:

Which of the following best describes a factor that has influenced the growth and change in benefits?

Options:

A.

There is a decreasing number of females in the workforce.

B.

Employees are expressing a greater desire for choice in their benefits.

C.

Employees have longer career expectations.

D.

Decreasing costs are causing growth in the numbers of benefits employers offer.   

Expert Solution
Questions # 3:

Which type of base pay is typically based on an individual employee's rate of production?

Options:

A.

Hourly rate

B.

Salary

C.

Piece rate

D.

Production rate   

Expert Solution
Questions # 4:

Under the Equal Pay Act, which is an acceptable defense to justify differences between the rates of pay for men and women assigned to the same job?

Options:

A.

The male employees have substantially more education than the female employees.

B.

All of the women have some professional certification or registration, whereas none of the men have comparable credentials.

C.

The differential is due to the fact that the men have more seniority with the employer.

D.

The women are all graduates of the most prestigious schools, and graduates from those schools command higher salaries.

Expert Solution
Questions # 5:

Internal process metrics are most useful in which of the following situations?

Options:

A.

Assessing how well the business is running

B.

Determining employee satisfaction levels

C.

Measuring the financial success of the business

D.

Evaluating customer perceptions of products or services

Expert Solution
Questions # 6:

What best describes an effective core technique for communicating with executives?

Options:

A.

Focus on negative issues first, such as compensation costs exceeding budget, to get their attention

B.

Provide a wide range of facts and figures. With their high level of responsibility, executives must have all the data before they can make informed decisions.

C.

Assume they have little knowledge of the issue and make a detailed presentation leading up to the purpose of the meeting.

D.

Recommend a solution that will solve the issue and explain why it is the best solution available.

Expert Solution
Questions # 7:

Step-rate increase programs provide employees the opportunity to receive two regular pay increases at which points?

Options:

A.

At established dates and then every six months thereafter

B.

On January 1 and July 1 of each year

C.

Once when they move a step, and again when the step value changes

D.

At the anniversary date and at the annual merit increase date   

Expert Solution
Questions # 8:

When would an employee most likely receive a differential in addition to the regular hourly rate?

Options:

A.

When working in more than one department

B.

When working less time than his or her normal schedule

C.

When working in locations other than the corporate office

D.

When working a holiday or weekend   

Expert Solution
Questions # 9:

Which statement is most accurate regarding the effect of taxation on the benefits that employers offer?

Options:

A.

Taxation has no effect on employee benefits; employers offer benefits for competitive reasons only.

B.

Taxation is the primary reason that employers offer benefits; in the absence of tax incentives, employers would be unlikely to offer them.

C.

Taxation affects the level of benefits offered, the source of benefits and the employer/employee cost-sharing basis.   

Expert Solution
Questions # 10:

What best describes the most effective tactic for getting stakeholders’ attention and buy-in?

Options:

A.

Ask them to review or provide feedback, especially on something you have done for them

B.

Talk to the individuals they report to in advance and gain their support so the stakeholders realize upper management already supports your position

C.

Schedule a meeting of all stakeholders and make a strong case that overcomes all of their objections

D.

Explain in precise terms to each stakeholder how your position is the most realistic approach to the issue or concern

Expert Solution
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