Which of the following regulates barriers to the trade of goods between Member States of WTO?
You are to do the KPIs and targets for international supplier and the following was done
1. Delivery in an hour
2. Return orders in an hour
Is that a good thing or not?
Which of the following are likely to be express terms in a contract?
1. Legislation
2. Custom and practice
3. Contract particulars
4. Terms and conditions
What are disadvantages of a buyer contracting on the supplier's terms? Select TWO that apply.
Cleveland Insurance (Cleveland) offers a range of insurance services. The main software used in the call centre is a customer relationship management (CRM) system. Cleveland perceived an urgent need to replace the existing CRM system to deal with the increasing number of customers and services.
Urgent Digital Ltd (Digital) is one of the bidders of Cleveland’s ITT for designing, building and managing the new CRM system. Its bid team is led by Hank Irvine, its technical director. Hank realises that winning the Cleveland contract (valued at approximately £50M) will enhance his career. During discussions with Cleveland, Hank offers certain assurances regarding timescales for the project. He has not carried out any investigations into the viability of the timescales. Hank has little idea whether the timescales can be met.
Cleveland decides that Digital’s bid meets with its requirements, especially given the assurances in timescale offered by Hank, and decides to proceed with it, subject to a formal contract. Eventually, a formal contract is signed by both parties. The initial assurances given by Hank about the timing of the project are never going to be achieved and are at best grossly exaggerated.
Cleveland brought the case to the court and sought rescission of contract with Digital. Is Cleveland’s claim appropriate in this case?
John is a new procurement manager who has recently joined Smiths Facilities Management Ltd. The company provides maintenance services through the utilisation of subcontractors. It is experiencing a number of issues with its supply chain which has resulted in customer complaints, and John would like to introduce service level agreements (SLAs) to some of its key providers. Which of the following should be included?
How often the service will be provided
The procedures to be followed to resolve disputes
The qualifications needed by staff providing the service
The stock maintained by the subcontractor
Which of the following are key features of standard terms and conditions? Select TWO that apply
Which of the following is most likely to be an one-off contract?
Maximum Score 1
Which of the following are key performance indicators (KPIs) that could be used to monitor the safety of a workplace?
The number of non-routine maintenance call-outs per month
The number of orders and deliveries for personal protective equipment (PPE)
The number of reported accidents and incidents per month
A calculation of the number of injuries sustained per number of hours worked
Maximum Score: 1
Which of the following are recognised procurement risks when entering into a fixed price contract with a supplier? Select TWO that apply.