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 SAFE Authorizations may be granted to Vault Users, Vault Groups, LDAP Users, and LDAP Groups. These are the four types of users that can be defined in the Vault and assigned permissions to access Safes and manage passwords. Vault Users and Vault Groups are created and managed within the Vault, while LDAP Users and LDAP Groups are imported from an external directory service such as Active Directory. References:

Defender PAM Course, Module 4: Managing Safes, Lesson 4.2: Safe Authorizations, slide 4

Defender PAM Sample Items Study Guide, Question 39, page 15

CyberArk Privileged Access Security Documentation, Vault Administration Guide, Chapter 4: Managing Safes, Section: Safe Authorizations, page 4-12

 When users are unable to launch Web Type Connection components from the PSM server, the CyberArk Support Team will require specific logs to debug the issue. The logs that are typically helpful in such cases include:

PSMConsole.log: This log file contains informational messages and errors related to the PSM function, which can help identify issues with the PSM server’s operation1.

PSMTrace.log: This log file includes errors and trace messages, which can provide detailed insights into the issues occurring during the PSM server’s processes1.

<Session_ID>.Component.log: This log file contains errors and trace messages related to the connection component, which can be crucial for troubleshooting issues with launching Web Type Connection components1.

These logs can provide the necessary information to understand the problem and assist the support team in resolving the issue effectively.

References:

CyberArk’s official documentation on PSM for Web Troubleshooting, which outlines the types of logs available and their purposes in the troubleshooting process1.

Additional resources on managing and interpreting PSM logs, which provide guidance on using logs for diagnosing and resolving issues with the PSM server2

The configuration file used by the CPM scanner when scanning UNIX/Linux devices is UnixPrompts.ini. This file is located in the CPM scanner installation folder and can be customized according to the UNIX/Linux machine’s specific configuration. The file contains parameters that define the prompts and paths for various commands and files used by the CPM scanner, such as login password, sudo password, sudo error, passwd file, group file, shadow file, and sudoers file. References: Configure the CPM Scanner, CPM Scanner parameters file (CACPMScanner.exe.config)

https://docs.cyberark.com/Product-Doc/OnlineHelp/PAS/Latest/en/Content/PASIMP/Using-Logon-Accounts-for-SSH-and-Telnet-Connections.htm?Highlight=logon%20account

When troubleshooting a slow response in the Privileged Vault Web Access (PVWA), the first log files to analyze are the CyberArk.WebApplication.log and CyberArk.WebConsole.log. These logs contain detailed information about the activities carried out by the PVWA and can help identify any problems that may occur. The log files are created by the PVWA and stored on the Web server in the location specified in the LogFolder parameter in the web.config file1. By examining these logs, you can track business flows and troubleshoot failures without having to enable debug mode.

References:

CyberArk Docs - PVWA Logging1

 The Export Vault Information utility is a CyberArk tool that allows you to create lists of Master Policy settings, owners and safes for output to text files or MSSQL databases. This utility can be used to export various types of information from the Vault, such as accounts, safes, platforms, policies, users, groups, and audit records. The utility can also generate reports based on predefined templates or custom queries. The utility can be run from the command line or the graphical user interface. References: Export Vault Information, Export Vault Information Utility

According to the web search results, the diamond.log is the main log file that records the PTA system activities, such as receiving and processing events, generating alerts, and sending notifications1. The diamond.log also contains information about errors related to PTA, such as connection failures, configuration issues, parsing problems, or internal exceptions2. The diamond.log can be found in the /opt/tomcat/logs directory on the PTA machine1. The debug level of the diamond.log can be changed using the changeLogLevel.sh utility or manually editing the log4j.properties file1. The diamond.log can be used for troubleshooting PTA issues and viewing statistics

 It is possible to restrict the time of day, or day of week that a reconcile process can occur by using the Reconcile Safe option in the Platform Management section of the PrivateArk Client. This option allows the administrator to define the reconcile schedule for each platform, which specifies when the reconcile process can run and how often it should be performed. The reconcile schedule can be set to run daily, weekly, monthly, or on specific days and times. By restricting the reconcile process, the administrator can reduce the risk of unauthorized access to the accounts and improve the performance of the system. References:

[Defender PAM Course], Module 5: Reconcile and Rotate, Lesson 1: Reconcile and Rotate Overview, Slide 9: Reconcile Safe

[Defender PAM Study Guide], Section 5.1: Reconcile and Rotate Overview, Page 24: Reconcile Safe

[CyberArk Documentation], Privileged Access Security Implementation Guide, Chapter 5: Configure the Vault, Section 5.4: Configure Platforms, Subsection 5.4.2: Reconcile Safe

According to the CyberArk Defender PAM documentation1, when a user initiates a PSM connection to the target Linux machine using RemoteApp via PVWA, the client’s machine makes an RDP connection to the PSM server using the PSMConnect user. The PSMConnect user is a local or domain user that starts PSM sessions on the PSM machine. The PSMConnect user has limited permissions and access rights on the PSM server, and its credentials are managed by the CPM. The PSMConnect user retrieves the credentials of the target account from the vault and uses them to establish a secure connection to the target machine. The user can then interact with the target machine through the PSM session, while the PSM server records and audits the session activity.

 To manage loosely connected devices, which are not always connected to the network, CyberArk uses the Endpoint Privilege Manager (EPM). EPM is capable of rotating credentials of accounts on Windows and macOS devices that are loosely connected to the enterprise network. It operates over the internet and can communicate with the corporate PVWA to retrieve the new password and change it on the device1. References: The information provided is based on general knowledge of CyberArk PAM best practices and the management of loosely connected devices as outlined in CyberArk’s official documentation1.