Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate MB-280 Question # 3 Topic 1 Discussion

BDM1 has a reminder setting for close dates that are coming up within the next 21 days, as configured in the system. Given that BDM1 logs in on June 3, 2024, here’s how to determine which opportunities will be highlighted in the "Close date coming soon" reminder cards:

Calculate the Reminder Period:

With a 21-day notification period, any opportunities with close dates on or before June 24, 2024 (21 days from June 3), will trigger a reminder card in the assistant.

Evaluate Close Dates for Opportunities:

London Office:Scheduled to close on June 4, 2024, which is within 21 days from June 3.

Toronto Office:Scheduled to close on June 12, 2024, which also falls within the 21-day reminder period.

Mexico City Office:Scheduled to close on June 18, 2024, within the 21-day reminder period.

Seattle Office:Scheduled to close on June 19, 2024, also within the 21-day period.

Based on this,London OfficeandToronto Officeare within the specified period and thus will appear as close date reminders for BDM1.

Microsoft Dynamics 365 References:

Assistant and Insights cards in Dynamics 365 Sales

By applying the specified close date threshold, we can confirm that the reminder cards for opportunities closing on June 4 and June 12 will be displayed to BDM1, which corresponds toLondon OfficeandToronto Office.