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Salesforce AI Specialist Agentforce-Specialist Question # 133 Topic 14 Discussion

Agentforce-Specialist Exam Topic 14 Question 133 Discussion:
Question #: 133
Topic #: 14

Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?
A.

Service Replies

B.

Case Replies

C.

Knowledge Replies

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Actual exam question for Salesforce Agentforce-Specialist exam by Quill42731 at Apr 11, 2026, 12:00:21 AM

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