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Salesforce Application Architect Data-Architect Question # 21 Topic 3 Discussion

Data-Architect Exam Topic 3 Question 21 Discussion:
Question #: 21
Topic #: 3

Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?
A.

Enable field history tracking on the Case object.

B.

Create a report on Case analytic snapshots.

C.

Install AppExchange packages for available reports.

D.

Create Contact and Opportunity Reports and Dashboards.

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Actual exam question for Salesforce Data-Architect exam by Storm87768 at May 3, 2026, 12:10:48 AM

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