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To take into account some recent adjustments to CCI scoring that were made in your Netskope tenant, you can use the App Tag and App Score aspects in the UI to create a real-time protection policy. The App Tag is a label that indicates the level of enterprise readiness of a cloud app based on its CCI score. The App Score is a numerical value that represents the CCI score of a cloud app based on various criteria such as security, auditability, and business continuity. You can use these aspects to filter cloud apps by their CCI ratings and apply policies accordingly. For example, you can create a policy that blocks access to cloud apps with an App Tag of Poor or an App Score below 50. References: Netskope Cloud Confidence IndexCreating Real-Time Policies for Cloud Applications

 NewEdge Data Planes Monitoring:

To determine which NewEdge data planes your remote users have been using, you need to access the relevant monitoring section in the Netskope Tenant UI.

 Client Steering under Digital Experience Management:

The Client Steering section under Digital Experience Management provides detailed information on how traffic is being steered for remote users.

This section includes insights into the NewEdge data planes being utilized by users.

 Steps:

Navigate to Digital Experience Management in the Netskope Tenant UI.

Select Client Steering to view detailed reports and logs on traffic steering.

Analyze the data to identify the NewEdge data planes used by remote users recently.

 References:

For more details on accessing and using the Client Steering section under Digital Experience Management, refer to the Netskope documentation on digital experience management and client steering​​​​.

When using the Netskope Compromised Credentials feature, administrators can gain valuable insights into security incidents related to compromised credentials. The insights provided by this feature include:

Compromised usernames: This information helps identify which user accounts have been compromised, allowing administrators to take necessary actions such as resetting passwords and notifying affected users.

Breach information source: Netskope provides details on the source of the breach, such as which third-party service or data breach resulted in the compromise of credentials. This helps in understanding the context of the breach and implementing measures to prevent future incidents.

While compromised passwords (option C) are indirectly involved, they are not explicitly listed as an insight provided by this feature. Similarly, affected managed applications (option D) are related but not directly part of the primary insights.

References:

Netskope documentation on Compromised Credentials feature and incident response.

Security best practices for managing and mitigating compromised credential incidents.

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In this scenario, policy B is more restrictive than policy A, as it blocks users from downloading files from any OS other than Mac or Windows for cloud storage, while policy A only generates alerts when any user downloads, uploads, or shares files on a cloud storage application. Therefore, policy B should be implemented before policy A, as the policy order determines the order of evaluation and enforcement of the policies. If policy A is implemented before policy B, then policy B will never be triggered, as policy A will match all the download activities for cloud storage and generate alerts. The policy order is important; policies are not independent of each other, as they may have overlapping or conflicting conditions and actions. These two policies would actually work together, as long as they are ordered correctly. References: Netskope Security Cloud Operation & Administration (NSCO&A) - Classroom Course, Module 5: Real-Time Policies, Lesson 3: Policy Order.

 Reverse Proxy Overview:

A reverse proxy allows users to access sanctioned cloud applications securely from public or untrusted networks.

It ensures that the traffic is inspected and policy controls are enforced before reaching the cloud application.

 Scenario Justification:

Users connecting from public computers, such as those in hotel business centers, cannot have a steering client installed, and IPsec/GRE tunnels are not feasible.

Proxy chaining requires control over the client's browser settings, which is not possible in this scenario.

A reverse proxy can handle the traffic without requiring configuration changes on the public computer.

 Implementation:

Configure the reverse proxy to handle traffic for sanctioned applications.

Ensure the reverse proxy settings are enforced via your organization's security policies.

 References:

Detailed configurations and use cases can be found in the Netskope documentation on reverse proxy solutions​​​​.

When an administrator suspects that a DLP rule is generating false positives, the Forensic feature within the Netskope tenant allows for reviewing the data that was matched by the DLP rule. This feature provides detailed logs and insights into why a specific piece of data was flagged, enabling the administrator to analyze and adjust the rule as needed.

To access and use the Forensic feature:

Navigate to the Forensic section in the Netskope UI.

Review the detailed logs and matched data to understand the context and reason behind each match.

Adjust the DLP rules if necessary to reduce false positives and improve accuracy.

References:

Netskope REST API Overview​​.

Netskope SDK Documentation​​.

Shadow IT is the term for the unauthorized use of IT resources and functions by employees within an organization. It can include cloud services, software, and hardware that are not approved or managed by the IT department. Two use cases that would be considered examples of shadow IT within an organization are: an unsanctioned Microsoft 365 OneDrive account being used by a corporate user to upload sensitive data and an unsanctioned Google Drive account used by a corporate user to upload non-sensitive data. In both cases, the corporate user is using a personal cloud storage service that is not sanctioned by the organization to store work-related data. This can introduce security risks, such as data leakage, data loss, compliance violations, malware infections, etc. The IT department may not have visibility or control over these cloud services or the data stored in them. References: What is shadow IT? | CloudflareWhat is Shadow IT? | IBM

To allow access to an application using Netskope Private Access (NPA) with Private Apps steering already enabled for all users, follow these steps:

Create a Private App:

Go to the Netskope admin console.

Navigate to the Private Access section.

Create a new Private App by specifying the necessary details such as app name, IP address, ports, and protocols. This step is essential for defining the private application that users will access through NPA.

Create a Real-time Protection "Allow" Policy:

Navigate to the Policies section in the Netskope admin console.

Create a new Real-time Protection policy.

Set the policy action to "Allow".

Define the criteria for the policy to match the traffic directed to the newly created Private App.

Apply the policy to the relevant users or groups to ensure that access to the Private App is allowed.

Ensure Other Required Settings:

Ensure that SSO (Single Sign-On) is properly configured if it is needed for user authentication.

Verify that Private App steering is enabled for all users, which might already be the case as per the scenario.

References:

Netskope API Documentation: Configuring Private Apps and Real-time Protection Policies​​​​​​​​.

By following these steps, you ensure that the private app is properly defined and that users are allowed to access it through the appropriate Real-time Protection policies. This approach leverages Netskope's capabilities to manage and secure access to private applications seamlessly.

Netskope's Behavior Analytics rule-based policies are designed to monitor user behavior for patterns that may indicate risky or malicious activities, such as bulk deletions. These policies can identify anomalies in user behavior that deviate from the norm, flagging potential threats and taking appropriate actions to prevent data loss.

Netskope's Behavior Analytics rule-based policies: This feature analyzes user actions and behaviors to detect anomalies and potentially malicious activities. It helps in identifying and mitigating risks associated with compromised accounts, insider threats, and other suspicious activities.

References:

Netskope documentation on Behavior Analytics and its capabilities.

Security best practices for detecting and responding to insider threats and anomalous user behavior.

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When reviewing files affected by malware in the Netskope UI under Incidents -> Malware, you have the following options:

Identify the exposure of the file identified as malware: This allows you to see where the malware has spread within the organization, which users or systems are affected, and any potential data exposure resulting from the malware.

Determine the Detection Engine used to identify the malware: Netskope provides details on which detection engine (such as AV, sandboxing, or other heuristic engines) identified the malware. This helps in understanding the threat vector and the reliability of the detection.

Downloading the original malware file (option A) is generally not recommended for security reasons and may not be supported directly from the Netskope UI. Remediation of compromised devices (option C) would typically be handled through endpoint security solutions rather than directly from the Netskope UI.

References:

Netskope documentation on malware detection and incident response.

Best practices for handling malware incidents and using the Netskope UI for threat analysis.

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