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Questions # 11:

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

Options:

A.

By automatically balancing order processing tasks across multiple orchestration items

B.

By automatically balancing order processing tasks across multiple orchestration queues

C.

By automatically queuing the fulfillment request to retry according to predefined retry policy.

D.

By automatically queuing the fulfillment request to retry according to fallout analysis report.

Expert Solution
Questions # 12:

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

Options:

A.

The product services sold can undergo future attribute changes

B.

The Product sold is a device accessory such as phone case

C.

The product/service sold is high volume, one time billing event, such as a pay per view

D.

The product services sold will have child features added in the future

E.

The product Service sold has a recurring charge

Expert Solution
Questions # 13:

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

Options:

A.

Design for one callout each request and cache the identifier in memory

B.

Design integration procedure that makes both request and returns the result to order Management.

C.

Use Data raptor technology to make the request and return the response to order management

D.

Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Expert Solution
Questions # 14:

ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

Options:

A.

Enterprise Sales Management

B.

Assets based ordering

C.

Mobile subscription Management

D.

Digital commerce

Expert Solution
Questions # 15:

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

Options:

A.

Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

B.

Use the versioning feature and comparing the prices for the version product after having enabled the feature

C.

Use EPC project feature checking the changes done for the defaulted project after having enable the feature

D.

Use price list history checking the changes done after having enabled the track field history on the Price list entry object

Expert Solution
Questions # 16:

Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

Options:

A.

Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

B.

Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

C.

Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.

D.

Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

Expert Solution
Questions # 17:

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

Options:

A.

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

B.

Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

C.

Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

D.

Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Expert Solution
Questions # 18:

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Options:

A.

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

B.

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

C.

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

D.

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

Expert Solution
Questions # 19:

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

Options:

A.

Service Account

B.

Place

C.

Premise

D.

Address

Expert Solution
Questions # 20:

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.

UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

Options:

A.

Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

B.

Manage product catalog in communication cloud and periodically synchronize the web channels automatically

C.

Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

D.

Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

Expert Solution
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