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Viewing questions 11-20 out of questions
Questions # 11:

Which two statements about data records are true? (Choose Two)

Options:

A.

Data records require external storage.

B.

Data records are displayed in a drop-down list by default.

C.

Data records need unique, user-generated IDs.

D.

Data records define permissible values for data fields.

Expert Solution
Questions # 12:

Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.

Which routing approach supports this requirement?

Options:

A.

Route the assignment to a specific underwriter based on business logic.

B.

Route the assignment to the correct work queue by using an authority matrix.

C.

Route the assignment to the correct work queue by using a reporting structure.

D.

Route the assignment to the correct work queue based on business logic.

Expert Solution
Questions # 13:

The following validation criteria triggers an error message: Update Operator is equal to "operationsdir@co.com" and Case Status is not equal to "Open". Which data set triggers the error?

Options:

A.

Update Operator = "operationsdir@co.com", Urgency = 45, Case Status = "Resolved"

B.

Update Operator = "operationsmgr@co.com", Urgency = 45, Case Status = "Open"

C.

Update Operator = "operationsdir@co.com", Urgency = 50, Case Status = "Open"

D.

Update Operator = "operationsmgr@co.com", Urgency = 50, Case Status = "Pending-Review"

Expert Solution
Questions # 14:

The business process for an automobile insurance claim consists of the following phases:

• Submission: The customer contacts a customer service representative (CSR) to file the claim.

• Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

• Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

• Verification: After each vehicle repair, the adjuster closes the claim.

According to Pega best practices, which phase can you implement as a child case?

Options:

A.

Verification

B.

Submission

C.

Review

D.

Repair

Expert Solution
Questions # 15:

As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)

Options:

A.

Project Delivery Lead

B.

Scrum Master

C.

Product Owner

D.

System Architect

E.

Business Analyst

Expert Solution
Questions # 16:

Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.

Options:

A.

Adopt

B.

Discover

C.

Build

D.

Prepare

Expert Solution
Questions # 17:

As a Pega Business Architect, you encourage stakeholders to use App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC). Which Pega Express™ value are you applying?

Options:

A.

Design for great experiences

B.

Solve the business problem

C.

Leverage the power of Pega

D.

Accelerate time to value

Expert Solution
Questions # 18:

A survey is sent to a customer via email.

Who do you configure a solution to ensure the email includes the case ID for the survey?

Options:

A.

Call a data transform to copy the case ID from pyWorkPage to the email.

B.

Create a process using the Send email step allowing representatives to quickly add the case ID to the email.

C.

Create a required field for the case ID that must be entered by a user during the case process prior to sending the email.

D.

Use the Insert Property feature of a Send email step to add the case ID when composing the custom message.

Expert Solution
Questions # 19:

Which two field types are specialized versions of the Query field type? (Choose Two)

Options:

A.

Data reference

B.

Embedded data

C.

Picklist

D.

Case reference

Expert Solution
Questions # 20:

After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage.

The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

Expert Solution
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