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Questions # 41:

Which two options are available when configuring a View? (Choose Two)

Options:

A.

Create a new field that uses a calculation function.

B.

Add new fields to the View.

C.

Create a new data object.

D.

Reuse saved Views.

Expert Solution
Questions # 42:

Which scenario requires you to set default property values?

Options:

A.

A customer receives a suggested product based on recent product search history.

B.

The arrival and departure days for a hotel reservation are set to today and tomorrow, respectively.

C.

An Assignment is automatically assigned to the default Work Queue for the consulting team.

D.

A manager approves or refuses hardware purchases within a week of the request submission date.

Expert Solution
Questions # 43:

Which scenario applies to Case Life Cycle design?

Options:

A.

A farm lists seed suppliers.

B.

An online retailer uses three applications for orders, inventory, and shipping.

C.

A customer cancels service but reconsiders after agent interaction.

D.

A travel agency handles bookings with Reservation, Validation, and Confirmation Stages.

Expert Solution
Questions # 44:

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.

How do you configure the approvals in the application?

Options:

A.

Add the manager approval to an alternative stage in the case life cycle

B.

Add an optional process to each approval in the appropriate stage

C.

Configure a single cascading approval based on an authority matrix

D.

Configure a parallel process for each of the required approvals

Expert Solution
Questions # 45:

Select two use cases supported by Agile Workbench. (Choose Two)

Options:

A.

The Lead System Architect adjusts the due date for several user stories.

B.

During a scenario test, the Quality Analyst discovers and records an application bug.

C.

The Lead System Architect prototypes a new application feature for the IT project team.

D.

The IT project team discusses how many System Architects are needed and reports to the Project Delivery Lead.

Expert Solution
Questions # 46:

A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.

How do you configure the report definition?

Options:

A.

Use the purchase requests column to group the cost centers

B.

Filter the results so that only cost center and purchase requests are included in the report

C.

Summarize the regional cost centers by count

D.

Summarize the purchase requests column by count

Expert Solution
Questions # 47:

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.

How do you design the report definition to support this requirement?

Options:

A.

Select Highest to Lowest sort type for Create Date.

B.

Make the Create Date the first column in the report.

C.

Select Lowest to Highest sort type for Create Date.

D.

Add a filter condition where Create Date is greater than the current date.

Expert Solution
Questions # 48:

….wants to create a mobile app experience for users and CSRs for its Transaction Dispute application, following requirements, which option requires you to configure distinct mobile app channels?

Options:

A.

The mobile app customizes currency units and date/time format according to the location of the users.

B.

Mobile app color palettes are different for users and CSRs.

C.

The mobile app supports all mobile phone operating systems.

D.

CSRs can create other case type instances on the mobile app.

Expert Solution
Questions # 49:

Which two field types are specialized versions of the Query field type? (Choose Two)

Options:

A.

Data reference

B.

Embedded data

C.

Picklist

D.

Case reference

Expert Solution
Questions # 50:

Adding instructions to a Step:

Options:

A.

Describes the business value of the step.

B.

Defines the step.

C.

Describes to users the action to take in a step.

D.

Instructs an app developer how to build the step.

Expert Solution
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