View all detail and faqs for the Certified-Strategy-Designer exam
A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy
designer is loading the effort.
What is one way to increase the team's psychological safety to encourage productive collaboration?
A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create visionstatements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?
A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?
Cloud Kicks (CX) has spent several months working to align the entire company around a
vision based on inclusivity in the digital age. Because this project will span several years, the design
team is concerned the vision will eventually be lost.
What should CK do to maintain the vision and create transformative change?
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the
health space o creation of an artificial intelligence (AI)-based recommendation engine. There are
privacy concerns.
What should astrategy designer suggest that would provide a focus on AI concerns?
A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users managetheir mental health. The company’s target audience is young adults aged 18-35.
What externa! factor might impact the strategy for this development?
project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongsin all well-written challenge statements?
Cloud Kicks' design team learns of the desire for sustainable materials while co-creating
personalization concepts with their West Coast influencers. Which method should the team use
improve feasibility of this concept direction?
The strategy designer at Cloud Kicks has worked with the developmentteam to create a
cross-cloud 360 prototype based on a concept to create a better customer experience and help dive
revenue.
What should the designer produce to get buy-in from the business stakeholders?
Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.
Which Salesforce product should be considered for this business need?