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Questions # 11:

When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?

Choose 3 answers

Options:

A.

catalog_manager

B.

itil_admin

C.

catalog_builder_editor

D.

catalog_editor

E.

catalog_admin

Expert Solution
Questions # 12:

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

Options:

A.

Cls defined directly in cmdb_ci_computer and all parent classes

B.

Just GIs defined directly in cmdb_cl_computer

C.

Cls defined directly in cmdb_ci_compulet and all child classes

Expert Solution
Questions # 13:

Incidents are stored in what table?

Options:

A.

Incident [task_incident]

B.

Incident [incident]

C.

Incident [sn_incident]

D.

Incident [sn_task_incident]

Expert Solution
Questions # 14:

Released in Quebec, what tool enables the creation of templates for Catalog Items?

Options:

A.

Template Builder

B.

Template Management

C.

Catalog Wizard

D.

Catalog Builder

E.

Catalog Template Library

Expert Solution
Questions # 15:

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Options:

A.

Application Menus

B.

Reports

C.

CI Class Manager

D.

Dependency View

Expert Solution
Questions # 16:

Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

Options:

A.

Change - Emergency - Review

B.

Change - Emergency - Authorize

C.

Change - P1 - Review

D.

Change - Major Incident - Authorize

E.

Change - Emergency - PIRQUESTION NO:

Expert Solution
Questions # 17:

A problem record is the Parent to what record?

Options:

A.

Workaround

B.

Related Incidents

C.

Problem Task

D.

Known Error

E.

Major Incident

Expert Solution
Questions # 18:

Prior to Quebec, when you click Change > Create New, which page is displayed?

Options:

A.

Change Landing Page

B.

Change Form

C.

Change Catalog

D.

Change Wizard

E.

Change Interceptor

Expert Solution
Questions # 19:

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Options:

A.

The ability for end users to decline survey assignments

B.

Number of survey reminder notifications

C.

Trigger conditions

D.

Anonymize responses

Expert Solution
Questions # 20:

You have just upgraded your instance and have not migrated to multimodal change.

Using the default settings, when you click on Change > Create new, what page displays?

Options:

A.

Change Interceptor

B.

Change Form

C.

Change Landing Page

D.

Change Overview

Expert Solution
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