What are the components of a Flow Action?
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
What are the components of a Flow Action?
When a Service Desk again shares a "How to' item with a customer what type of record is being shared?
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
Which role has the ability to configure and manage incident Management properties?
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
