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Viewing questions 31-40 out of questions
Questions # 31:

Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?

Options:

A.

onSubmit

B.

onLoad

C.

onSave

D.

onLaunch

Expert Solution
Questions # 32:

What are key relationships between Change and Release Management?

Choose 3 answers

Options:

A.

A Change can contain one or more Releases

B.

A Release can contain one or more Changes

C.

Release management application is required, to use the Change management application

D.

Change management provides governance which includes Release management

E.

Change includes planning and approvals, Release includes building resting and execution of changes

Expert Solution
Questions # 33:

Where should an admin go to view all of the search queries entered by users in the knowledge search?

Options:

A.

[KD_feedback] table

B.

[kb_view] table

C.

Knowledge queries application

D.

Search logs application

Expert Solution
Questions # 34:

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

Options:

A.

The ref_contributions attribute on the caller lookup form

B.

The ref_ac_column attribute from the dictionary entry

C.

The Caller lookup field on the [user] table

D.

The form design of the caller lookup form

Expert Solution
Questions # 35:

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

Options:

A.

problem_admin

B.

problem_coordinator

C.

so_problem_delete

D.

RH_manager

E.

problem_manager

Expert Solution
Questions # 36:

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

Options:

A.

It is designed to follow the ITIL4 standard

B.

There is a scheduled job that automatically moves Resolved problems to Closed after 7 days

C.

It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

D.

There is no Closed state. Problem records are moved to Completed

Expert Solution
Questions # 37:

A new problem manager wants a high level view of the activities in problem management.

What module do you recommend?

Options:

A.

Problem > Dashboard

B.

Problem > Overview

C.

Problem > Process Health Dashboard

D.

Problem > Homepage

E.

ITIL Manager > Homepage

Expert Solution
Questions # 38:

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

Options:

A.

Form Designer

B.

VEditor

C.

Variable Designer

D.

Record Producer Form Designer

E.

Default Variables Editor

Expert Solution
Questions # 39:

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Options:

A.

itil

B.

task_worker

C.

sc_fulfiller

D.

catalog_fulfiller

E.

fulfiller

Expert Solution
Questions # 40:

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

Options:

A.

Content Item

B.

Record Producer

C.

Knowledge Item

D.

Order Guide

E.

Catalog Item

Expert Solution
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