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Pass the SHRM Senior Certified Professional SHRM-SCP Questions and answers with ValidTests

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Questions # 1:

Which recruitment metric is determined by examining communication effectiveness, ability to motivate others, leadership ability, cultural fit, and an individual's performance for two or three years?

Options:

A.

New-hire retention

B.

Yield rate

C.

Hiring manager's overall satisfaction

D.

Quality of hire

Expert Solution
Questions # 2:

Which process should the HR manager use to identify employees’ developmental needs and readiness for future roles?

Options:

A.

Talent reviews

B.

Succession planning

C.

Workforce planning

D.

Performance reviews

Expert Solution
Questions # 3:

At an organization positioned for substantial growth, the HR leader is evaluating whether to outsource several HR functions. Which question should the HR leader first consider in the evaluation process?

Options:

A.

Will the vendor provide consistent service and ensure regulatory obligations are met?

B.

Could the transition to outsourcing create substantial disruption of work on current projects?

C.

How could outsourcing help the organization best manage HR service delivery levels?

D.

Will the cost of outsourcing HR functions provide a measurable return to the bottom line?

Expert Solution
Questions # 4:

A rapidly growing technology start-up company with 200 employees forms a new team to handle recruitment for the company that is independent of the HR team. The recruitment team does not have any specific guidelines for hiring. The HR director wants to establish guidelines to prevent the theft of intellectual property and insists that the recruitment team begin conducting background checks to verify applicants' criminal histones. The recruitment director feels that background checks create unnecessary delays and that the multiple interviews used to make selection decisions serve the same purpose as a background check.

Despite the HR director’s insistence, the recruitment director continues to hire without conducting background checks. Which is the best action for the HR director to take to ensure that background checks are conducted?

Options:

A.

Ask a senior leader to mediate the disagreement and have the power to make the final decision.

B.

Meet with the recruitment director to discuss concerns and jointly develop ideas on how to find a compromise.

C.

Ask the recruiting director to conduct background checks on a trial basis to determine how disruptive they are to the process.

D.

Tell the recruitment director that HR will not process new hires unless that candidate has had a background check.

Expert Solution
Questions # 5:

Which best describes a conflict in the workplace?

Options:

A.

Social conflict includes disagreement between peers such as competition.

B.

Horizontal strain is when negotiations have failed between the union and management.

C.

Intraorganizational conflict involves a formal dispute such as litigation.

D.

Subjective conflict cannot result in more than one solution.

Expert Solution
Questions # 6:

When evaluating potential employee systems using the CARVER system, what six criteria should be used during the risk assessment?

Options:

A.

Criticality, accessibility, recuperability. vulnerability, effect and recoverability

B.

Credibility, accountability recognizability, vacancy edge and reliability

C.

Compatibility acceptability reliability variability, exposure, and relativity

D.

Changeability, alterability, results, viability, expertise, and redundancy

Expert Solution
Questions # 7:

At a regional power company, managers are in charge of assigning training and development opportunities to their employees. These opportunities are sponsored by the company, and employees are entitled to their regular pay while attending training and development sessions. Recently, there has been a growing number of complaints that managers were engaging in favoritism by only assigning these training and development opportunities to their favorite employees. Favoritism violates company policy, which states that all employees must be given equal opportunities. The HR director aims to address this issue.

Upon reviewing employee training records, the HR director finds that some managers disproportionately assign training and development opportunities to female employees over male employees. How should the HR director handle this?

Options:

A.

Check whether this practice has violated any local laws regarding gender discrimination.

B.

Remind those managers of the company policy that all employees must be afforded equal opportunities.

C.

Further evaluate the training records to figure out how many managers actually engage in this behavior.

D.

Interview managers who engage in this behavior to understand their criteria for assigning training.

Expert Solution
Questions # 8:

Which is the best example of using strategic management to create a competitive advantage?

Options:

A.

Retaining compensation records for analytical purposes

B.

Providing safety training to all employees

C.

Eliminating work processes that do not add value to the end customer

D.

Enforcing a workplace flexibility policy to help employees achieve work/life balance

Expert Solution
Questions # 9:

The marketing department at a large financial services company chooses five high-performing staff members every year to receive a performance award, which includes a monetary reward and recognition at an end-of-year meeting. Employees are chosen by managers in the marketing department. Each manager nominates two direct reports, and then all managers meet as a group to discuss nominees until a consensus is reached. The names of the winners are given to HR for final approval. The marketing department is preparing to begin this year's nomination process. There have been repeat winners in each of the last three years. A marketing employee files a complaint with the HR director about favoritism in the award process. Additionally, the employee points out that newer employees rarely win the award, which lowers their morale. New employees tend not to win because they spend a couple of years training and shadowing experienced employees before receiving tasks to perform independently.

The employee who submitted the complaint asks the HR director to provide more opportunities for new employees to be recognized. Which action should the HR manager take?

Options:

A.

Send an email to new employees each year thanking them for their contributions.

B.

Announce the names of new employees at the end-of-year meeting.

C.

Require each years group of nominees to include at least one new employee

D.

Suggest managers give new employees more informal recognition which will increase the performance.

Expert Solution
Questions # 10:

The HR VP of a firm is leading an effort to implement a risk management plan and establishes an internal team to assess the risks involved in the event there is a disruption in the supply chain. What should be the team’s first step in confidently evaluating this risk?

Options:

A.

Identify alternative supply chain suppliers.

B.

Assign managers to address their departments' supply chain risks.

C.

Review the firm's strategic objectives.

D.

Identify recurring readiness reports from its suppliers.

Expert Solution
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