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Pass the Pegasystems Pega CSA PEGAPCSA87V1 Questions and answers with ValidTests

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Viewing page 4 out of 8 pages
Viewing questions 31-40 out of questions
Questions # 31:

Which requirement can be implemented through circumstancing?

Options:

A.

An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.

B.

An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.

C.

An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.

D.

An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.

Expert Solution
Questions # 32:

Which requirement is satisfied by configuring a service level agreement?

Options:

A.

Requests from customers with elite status go to a dedicated work group,

B.

A transaction review is completed within 24 hours.

C.

Users are notified when they receive an assignment.

D.

Transaction dispute cases are considered more urgent than address change cases.

Expert Solution
Questions # 33:

In the Answer Area, select the appropriate configuration type for each use case.

Question # 33

Options:

Expert Solution
Questions # 34:

An order form provides four options from which customers select one option.

According to best practice, which of the following two UI control types can be used to minimize clutter on the order form? (Choose Two)

Options:

A.

Dropdown

B.

Checkbox

C.

Radio buttons

D.

Autocomplete

Expert Solution
Questions # 35:

Select each description on the left and drag it to the correct field type on the right.

Question # 35

Options:

Expert Solution
Questions # 36:

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

Options:

A.

Replace the Wait step in the Item Return stage with a Change Stage step.

B.

Add a condition to skip the Item Return stage when a return is not necessary.

C.

Add an Item Retention alternate stage and define a process for retention of item.

D.

Add a decision in the Item Return process to change the stage when a return is not necessary.

Expert Solution
Questions # 37:

The business process for an automobile insurance claim consists of the following phases: -Submission: The customer contacts a customer service representative (CSR) to file the claim. -Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs. - Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary. - Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

Options:

A.

Verification

B.

Submission

C.

Review

D.

Repair

Expert Solution
Questions # 38:

Select the three benefits of using Direct Capture of Objectives (DCO). (Choose Three)

Options:

A.

Generate the latest code from business-friendly metaphors.

B.

Empower project participants to review development progress.

C.

Facilitate collaboration between business and IT around working models.

D.

Automate custom business processes.

E.

Enter and store business requirements in the application.

Expert Solution
Questions # 39:

To process an employee retirement package, the system requires approvals from the supervising manager, and the …

How do you implement the requirements so that each approver can work independently?

Options:

A.

Create an approval step with cascading approval.

B.

Create business logic to route the assignment to the different approvers.

C.

Create three parallel processes with approval steps.

D.

Route the assignment to a work queue to which all three roles have access.

Expert Solution
Questions # 40:

For which use case do you create a new rule in a Pega Platform™ application?

Options:

A.

A developer creates a parallel process to audit changes that a service agent makes.

B.

A developer makes changes to an email message configured in the case life cycle.

C.

A designer reuses a UI section every time the same behavior is needed in the application.

D.

A business user issues a change request for the application to set the default value of a field.

Expert Solution
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Viewing questions 31-40 out of questions