What are the different ways a user can provide feedback on a knowledge article?
Choose 4 answers
In release management what controls the movement of the state from Scoping to Awaiting Approval?
What defines which catalog Items, and in what order, are included in an Order Guide?
A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? Choose 2 answers
How is granular read and write access for a specific change model defined?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?
A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?
Which record type would you use for a Computer request?
If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
Where do you enable the Search as feature for an incident?
