Pass the IIBA Certified Business Analysis Professional CBAP Questions and answers with ValidTests

 According to the BABOK® Guide, one of the tasks of the business analyst (BA) is to assess solution performance and value. This involves measuring the actual outcomes and benefits of the implemented solution and comparing them with the expected ones. The BA also identifies any gaps or issues that may affect the solution’s performance or value and recommends actions to address them. One of the actions that the BA can recommend is to remove or minimize any interfaces and activities that do not contribute to the final product either directly or indirectly, as they may cause waste, inefficiency, or complexity. This is consistent with the lean principles of eliminating waste and optimizing value. References: BABOK® Guide v3, Section 7.6: Assess Solution Performance and Value, p. 291-292; BABOK® Guide v3, Section 10.22: Lean, p. 512-513.

 A concept model is a visual representation of the business concepts and their relationships. It helps to clarify the meaning of the terms and concepts used in the requirements. However, different stakeholders may have different levels of understanding and interest in the concept model, depending on their roles and perspectives. Therefore, the BA should use an appropriate level of abstraction to support differing viewports, which are views of the same model that focus on different aspects or levels of detail. This way, the BA can tailor the presentation of the concept model to suit the needs and expectations of each stakeholder group, and help them understand the impacts to their respective daily tasks. References: BABOK Guide v3, p. 112-113; CBAP/CCBA Study Guide, p. 140-141.

 In the context of risk assessment, the impact of a risk is often calculated by multiplying the Probability of Occurrence (POC) with the Cost of Impact. For each risk in this scenario:

Natural disasters: 0.2 * 15,000 = 3,000

Power surges: 0.5 * 20,000 = 10,000

Human errors: 0.9 * 3,000 = 2,700

System security: 0.4 *16,000 =6,400

Power surges have the highest negative impact to value at $10,000.

References: The calculation is based on standard risk assessment practices which involve evaluating both the probability and impact of risks to prioritize them effectively; as per Business Analysis Professional (CBAP) learning documents or resources

 Scalability is a non-functional requirement that refers to the ability of a system to handle increasing workloads or demands without compromising its performance or functionality. System B supports scalability over System A, as it can process double the number of claims that System A can, and it rarely goes offline. System A, on the other hand, would be at capacity if it were to process all of the company’s claims, and it must go offline for two hours each day. References: The answer can be verified from the Business Analysis Professional (CBAP) learning documents or resources, such as:

IIBA BABOK Guide, Section 4.2.3, Non-Functional Requirements

Non-Functional Requirements: Definition, Types, and Examples, ReQtest

Non-Functional Requirements: Scalability, Software Engineering Stack Exchange

An elicitation activity plan is a technique that helps to plan and prepare the activities and tasks that are required to elicit the information and requirements from the stakeholders. An elicitation activity plan defines the objectives, scope, approach, methods, techniques, tools, resources, schedule, and deliverables of the elicitation process. An elicitation activity plan can help the BA to create an output of the initial meeting with experts, as it can help to identify the stakeholders, their roles and responsibilities, their information and communication needs, their availability and preferences, and their expectations and constraints. An elicitation activity plan can also help the BA to select the most appropriate and effective elicitation techniques, such as interviews, workshops, observation, or document analysis, to obtain the relevant and reliable information and requirements from the experts. An entity relationship diagram is a technique that helps to represent the data and information needs of an organization or a solution using graphical or textual symbols and relationships. An entity relationship diagram shows the entities that are relevant to the domain, the attributes that describe the entities, and the relationships that exist between the entities. An entity relationship diagram can help the BA to define and analyze the data requirements, but it is not an output of the initial meeting with experts. A current state flowchart is a technique that helps to create a graphical representation of the activities and tasks that are performed to achieve a specific goal or outcome in the current state of the organization or the solution. A current state flowchart shows the sequence and flow of the activities and tasks, the roles and responsibilities of the performers, the inputs and outputs of each activity or task, and the rules and conditions that govern the process. A current state flowchart can help the BA to understand and document the current state of the delivery process, but it is not an output of the initial meeting with experts. An information management approach is a technique that helps to plan and manage the storage, access, distribution, and retention of the information and requirements throughout the project lifecycle. An information management approach defines the format, structure, level of detail, and quality of the information and requirements, the tools and techniques to be used, the roles and responsibilities of the information and requirements owners and users, and the policies and procedures to be followed. An information management approach can help the BA to ensure the consistency, accuracy, completeness, and security of the information and requirements, but it is not an output of the initial meeting with experts. References: BABOK Guide v3, Chapter 10: Techniques, Section 10.12: Elicitation Activity Plan, p. 513-514; Section 10.19: Data Modeling, p. 525-527; Section 10.43: Process Modeling, p. 557-559; Section 10.14: Information Management Approach, p. 516-517.

Based on the table in the image, the total cost for each company over the three years can be calculated by adding the Year 0 license costs, Years 1 and 2 total license costs, and implementation costs. For Company A, the total cost is $323,458 (Year 0) + $270,092 (Years 1 and 2) + $28,500 (Phase Ia) + $55,000 (Phase Ib) + $121,500 (Phase 2) = $798,550. For Company B, it’s $373,555 (Year 0) + $202,056 (Years 1 and 2) + ($1.500 150 days of implementation)= $578611 which is less than the insurance company’s maximum budget of $310000. For Company C it’s = ($400244+$214096+($31.50159))= $695439 which exceeds the budget. References: The answer is derived from a direct calculation based on the provided information in the image and does not reference specific CBAP learning documents or resources.

 A change control process is a technique that helps to manage the changes to the requirements or the solution throughout the project lifecycle. A change control process defines the roles and responsibilities, the criteria and procedures, the tools and techniques, and the documentation and communication for handling the changes. A change control process helps to ensure that the changes are properly identified, analyzed, approved, implemented, verified, and tracked. A change control process can help the BA to keep this situation from occurring in the future by creating a clear and consistent mechanism for managing the changes and avoiding any unauthorized or uncontrolled changes that may affect the quality or scope of the solution. A risk strategy is a technique that helps to identify, analyze, and manage the uncertainties and threats that may affect the project or the solution. A risk strategy defines the risk appetite, tolerance, and thresholds, the risk identification and assessment methods, the risk response and monitoring plans, and the risk roles and responsibilities. A risk strategy can help the BA to mitigate the potential impacts of the changes, but it does not prevent the changes from occurring. A prioritization approach is a technique that helps to rank the requirements or solution options based on their relative importance, urgency, value, or dependency. A prioritization approach defines the criteria and methods, the tools and techniques, and the roles and responsibilities for prioritizing the requirements or solution options. A prioritization approach can help the BA to determine the optimal scope and sequence of the solution delivery, but it does not control the changes to the requirements or solution options. A stakeholder engagement plan is a technique that helps to plan and manage the interactions and communications with the stakeholders throughout the project. A stakeholder engagement plan defines the stakeholder identification and analysis, the stakeholder communication and collaboration methods, the stakeholder feedback and approval mechanisms, and the stakeholder roles and responsibilities. A stakeholder engagement plan can help the BA to ensure that the stakeholders are informed, engaged, and satisfied with the project progress and outcomes, but it does not regulate the changes requested by the stakeholders. References: BABOK Guide v3, Chapter 10: Techniques, Section 10.11: Change Control Process, p. 510-512; Section 10.51: Risk Analysis and Management, p. 567-569; Section 10.38: Prioritization, p. 550-552; Section 10.24: Focus Groups, p. 532-533.

The BA presented an opportunity to increase efficiencies by simplifying the process of shipping to new countries and reducing the dependency on IT. By eliminating the need to maintain different variations of ship-to-country and location-to-route for various freight carriers, the BA enabled the business to save time and resources, and avoid potential errors or delays. This is an example of how a BA can add value to the business by identifying and proposing solutions that improve the current state and address the root causes of the problems. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 2: Business Analysis Planning and Monitoring, page 50

Business Analysis Body of Knowledge (BABOK ®) Guide, Version 3, Chapter 6: Solution Evaluation, section 6.5.2: Assess Enterprise Limitations, page 176

Certified Business Analysis Professional™ (CBAP®) | Coursera, Course 4: Business Analysis Planning and Monitoring, Week 2: Plan Business Analysis Approach, video: “Solution Evaluation”

The BA should use the stakeholder engagement approach to help determine the formality of the assessment process to be followed to understand the impacts of the scope change. Stakeholder engagement is a technique that helps the BA identify, analyze, and communicate with the stakeholders who are affected by or have influence on the project. By engaging the stakeholders, the BA can understand their needs, expectations, interests, and concerns regarding the scope change, and tailor the assessment process accordingly. The BA can also use stakeholder engagement to obtain feedback, buy-in, and approval for the scope change, and manage any conflicts or issues that may arise. References:

IIBA BABOK Guide, Section 10.24, Stakeholder Engagement

Stakeholder Engagement: A Key Technique for Business Analysts, BA Times

Stakeholder Engagement in Business Analysis, Business Analyst Learnings

This question is based on a case study that compares four scenarios for implementing a new system for a bank. The case study provides the following information about the duration of each scenario:

Scenario 1: 6 months

Scenario 2: 9 months

Scenario 3: 10 months

Scenario 4: 7 months

The question asks for the time difference in days between the shortest and longest implementation. The shortest implementation is Scenario 1, which is 6 months or 180 days. The longest implementation is Scenario 3, which is 10 months or 300 days. Therefore, the time difference in days is 300 - 180 = 120 days. References: The case study is available in the CBAP® Exam Sample Questions and Exam Blueprint document1. The answer is also verified by the CBAP® Exam Answer Key document2. Both documents are accessible from the IIBA® website3.