You need to meet the automatic case creation requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to implement service-level agreements.
Which type of agreements should you implement?
You need to configure the system to meet the requirements for external access and the portal. What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
You need to configure the chat channel. What should you configure?
You need to configure the chatbot.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
You need to configure the Microsoft Copilot Studio chatbot. What should you configure?
You need to configure the system to notify managers about unhappy patients.
What should you do?
You need to set up users with permissions to use the digital messaging channels.
Which role should you assign to each user? To answer, drag the appropriate roles to the correct groups of users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
You need to select which setting needs to be configured for each setup.
Which settings should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to configure the queue for telephone-based cases.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
